What each of us is on the hook for

Last updated 10 August 2026. This is the whole agreement, in the same plain language as the rest of the site. Where a term genuinely limits what you can expect from us, it says so rather than hiding in a clause.

The short version

We sell you software you run on your own server, and support for it. We are not your phone company — Telnyx is, and your account with them is yours. You can stop paying us at any time, on a month's notice at most, and your numbers keep working because they were never ours.

What we actually provide

A licence to install and run the RingReplacer software, the iOS app, updates while your subscription is active, and support as described below. The software runs on hardware you choose and control. We do not host it, and outside of support we asked you to invite us into, we have no access to it.

We are not the telephone company

This matters more than anything else here, so it is not buried. Your telephone numbers, your call minutes and your text messages come from Telnyx, under an account in your own name, billed to you directly. Telnyx is the telecommunications provider. We are a software vendor.

In practice that means:

• Your numbers are yours. If you stop using our software they carry on working, and you can port them anywhere without asking us.
• Telnyx's own terms and acceptable-use policy govern your calling and texting. We cannot waive them and we are not a party to them.
• Outages, call quality, delivery of individual text messages and number availability are matters between you and Telnyx. We will help you diagnose them; we cannot fix them for you, and we do not warrant them.
• The business-texting registration (10DLC) is filed in your business's name, by you. We walk you through it step by step, but the registration, the fees and any rejection are yours.

Emergency calls: read this one

Do not rely on this system to reach emergency services. It is an internet-based phone system. It will not work in a power cut or an internet outage, it may not transmit your location, and a 911 call may not reach the correct local dispatcher. Always keep a mobile phone or a traditional line available for emergencies.

We give no warranty of any kind regarding emergency calling, and to the fullest extent the law allows we accept no liability for a failure to complete an emergency call. If you register an emergency address with Telnyx, its accuracy is your responsibility.

Your data, your backups

Your messages, voicemail, call history and contacts live in a database on your server. We do not hold a copy, which is the point of the product — and it means we cannot restore anything for you.

• Backups are yours to take. The software includes an export you can run whenever you like, and the setup guide covers scheduling one. We are not a backup service and cannot recover data you have lost.
• Export is always available. Your data stays in a standard, documented format on your own disk. There is no step where leaving us costs you your history.
• If you ask us to help with a problem and send us logs or a database copy, we use it only for that problem and delete it when we are done.

Paying, and stopping

• Monthly billing only. There are no annual contracts and no minimum term.
• No early termination fee and no cancellation charge. Ever, for any reason.
• Cancel whenever you like. Email us; that is the whole process. We do not require notice, a phone call, or a conversation with someone whose job is to talk you out of it.
• Pro-rated refund. If you cancel part-way through a month we refund the unused part of that month.
• The one-off setup fee covers work we do once, so it is not refundable after that work has been done. If we have not started, you get it back.
• Telnyx bills you separately for numbers and usage. Cancelling with us does not cancel that, and we cannot cancel it for you.

After you cancel, the software on your server keeps running. You lose updates and support, not access to your own system or your own data.

What support covers

Support is email, in English, on UK and US working days, from the people who wrote the software. We aim to reply within one working day. We do not offer a guaranteed response time or an uptime commitment, because the system runs on your hardware and we would be promising something we do not control.

Support covers installing and updating the software, using the app and the admin console, working out whether a problem is ours or your carrier's, and the business-texting registration. It does not cover running your server, your network, your hardware, or general IT support unrelated to this software.

Using it reasonably

You agree not to use the software to send unlawful, deceptive or unsolicited bulk messages, to impersonate anyone, or to break Telnyx's acceptable-use policy or any law that applies to you — including consent rules for text messaging, which are strict in the United States and enforced against the sender rather than the software.

You are responsible for what your business sends. If your texting registration is suspended for how you used it, that is between you and the carriers.

Warranty and liability

The software is provided as it is. We warrant that it will work broadly as this website describes; beyond that, and to the fullest extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim, and we are not liable for lost profits, lost business, or loss of data. Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Changes

If we change these terms in a way that materially reduces what you get, we will tell you by email at least 30 days beforehand, and you can cancel before it takes effect with the pro-rated refund above. The date at the top always reflects the current version.

Getting in touch

Questions about any of this, or about cancelling: support@ringreplacer.com. A real person reads it.